Guki Cellars

Contact : 045-232-4499
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Service and Claims

Customer service - back to top
 
At Guki Cellars we pride ourselves to be close to our customers, provide impeccable service and excel in anything we undertake. We also very much welcome your suggestions. Please feel free to contact us should something have gone wrong despite our efforts or should we have failed to uphold our commitments or for any other reason through our contact form or by Fax at (045) 623-7906 or call us at (045) 232-4499. We shall take up your suggestion or the matter of concern without delay. When contacting us it is helpful if you let us know your customer- (CC), invoice- and telephone number. It enables us to proceed with the matter at hand more quickly and accurately. 

 
Order cancellation - back to top
 
Customers wishing to cancel an order may do so within 8 days after placing the order or reception of the goods. Products must be returned in good conditions and in their original packing. Transportation fees are to be borne by the sender. We either credit or reimburse you according to your request. Please contact us through our 
contact form or by Fax at (045) 623-7906 or call us at (045) 232-4499. Please specify your customer- (CC), invoice- and telephone number. It enables us to proceed with the matter at hand more quickly and accurately.

Please return goods to: GUKI CELLARS Japan K.K. 155-7 Yamate-cho, Naka-Ku, Yokohama 231-0862

 
Incorrect Delivery - back to top
 
Should we have delivered the wrong goods please contact us through our 
contact form or by Fax at (045) 623-7906 or call us at (045) 232-4499 within 3 days after reception of the goods. Please specify your customer- (CC), invoice- and telephone number. It enables us to proceed with the matter at hand more quickly and accurately. The correct goods will be dispatched immediately. The return transportation fees are borne by us.

Please return goods to: GUKI CELLARS Japan K.K. 155-7 Yamate-cho, Naka-Ku, Yokohama 231-0862

 
Damaged products - back to top
 
If you have received goods, which were damaged during transportation, please proceed as follows: 
  1. Please contact us at through our contact form or by Fax at (045) 623-7906 or call us at (045) 232-4499 for information within 3 days after reception of the goods and please specify your customer- (CC), invoice- and telephone number. It enables us to proceed with the matter at hand more quickly and accurately.
  2. We will inform you how to proceed and this depends upon the circumstances. One way would be to return the damaged goods immediately and the other would be to retain the goods for a short time until the insurance company could assess the damage. 
  3. Replacements goods will be dispatched immediately or a credit note is issued if the same products are not available any more.
  4. If goods are to be returned the return transportation fees are borne by us.
Please return goods to: GUKI CELLARS Japan K.K. 155-7 Yamate-cho, Naka-Ku, Yokohama 231-0862

 
Faulty products - back to top
 
If you received products that were found to be faulty (corked, foul taste or containing particles) please contact us through our 
contact form or by Fax at (045) 623-7906 or call us at (045) 232-4499 and please specify your customer- (CC), invoice- and telephone number. It enables us to proceed with the matter at hand more quickly and accurately.

Please also note that tartrates or sediments are natural parts of good wines. Wines containing either are not considered "faulty products". Claims for faulty products are accepted within 2 months after reception of the goods. Unopened bottles are replaced (or a credit note is issued if the same product is no longer available). Please confirm to us that the products were correctly stored during the time between reception of the wines and the claim i.e. bottles were not exposed to sun light, were kept lying and temperatures were not exceeding a max. of 20ºC. Return transportation fees are borne by us. 


Please return goods to: 
GUKI CELLARS Japan KK 155-7 Yamate-cho, Naka-Ku, Yokohama 231-0862
 

 


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GUKI CELLARS Japan KK
231-0862 Yokohama,Naka-Ku,
Yamate-cho 155-7, Japan

Tel : 045-232-4499
Fax : 045-623-7906